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This study examined the differences among 76 American project managers and 36 of their Arab counterparts with regard to their perceptions of factors contributing to effective project management. After reviewing the relevant literature, a conceptual framework was derived. Seven research hypotheses were formulated and tested. The results of this study tended to underscore the significance of cultural differences among these two groups of project managers.

Examines the cultural and business realities of the Arab world. Presents a framework which incorporates cultural variables and their influence on business, in two similar yet distinct Arab subcultures. Discusses business strategies with cultural dimensions within the context of the framework.

Offers a rare insight into the dynamics, realities and potential of the Iranian business community. Uses a sample of 40 Iranian executives to empirically study the impact of the economic constraints and the values of executives on the performance of Iranian business organisations. Emphasizes the implications of this study to Iranian business organisations and their current and potential trading partners during this period of proposed economic change in Iran.

Executive courage is an important cultural variable that influences the survival of a business organization in an increasingly competitive global business environment. This study presents the results of an empirical cross‐cultural investigation of executive courage. Forty American and 29 Arab executives participated in the study. Nine hypotheses were tested. Results indicated that the two samples exhibited significant differences with regard to their perceptions of the dimensions of executive courage, the role of executive courage in today's business organization, the relative importance of personal growth and personal courage, and the interaction between executive courage and the organizational reward system. It is concluded that executive courage is a positive cross‐cultural force, deserving careful consideration by researchers and practitioners. It is also concluded that business organizations can best serve their need for survival by rewarding those who seek to do the right things, rather than those who do the expected things right.

As service organizations move toward the open system strategic customer orientation, they need to ensure consistency among competitive methods, performance measures and strategies utilized. This paper aims to examine the relationships among these important facets of today’s service organizations. The study at hand examines the relationship among competitive methods, implicit strategy and performance measures used by Portuguese service organizations.

This research uses a survey-based methodology. Factor analysis, cluster analysis and regression analysis procedures are used to analyze the collected data from Portuguese service organizations.

Based on the results of this study, it appears that some of the studied service organizations are steadily moving toward the open system mode of strategy, competitive methods and performance measurement. However, the majority of the service organizations examined appeared to be in a state of strategic confusion, as they appear to lack the consistency among competitive methods, performance measures and desired strategic orientations.

The sample used in this study is specific in nature, as it includes only Portuguese service organizations. Therefore, the results of this study should be interpreted with caution. Future research in other cultural service settings is recommended. Such research should emphasize the exploration of theoretical frameworks, which tend to practically integrate competitive methods, performance measures and strategic orientation.

This study has direct practical implications for service managers, as they attempt to integrate their organizational systems. As such, the research in this study paves the way toward the practical integration and consistency among competitive methods, performance measures and strategic orientations needed to enhance the customer orientation. In this context, such integration and consistency are essential to enhance the strategic competitiveness of today’s service organizations operating in a dynamic marketplace.

This research combines bodies of knowledge dealing with competitive methods, performance measures and their impact on strategic orientations. The conceptual framework offered in this research attempts to facilitate the understanding for consistent practice pertaining to the competitiveness of the open system service organization in a dynamic environment. Such consistency is essential to the competitiveness of the organization in a dynamic environment.

In a period of rapid environmental change, banks recognise that their survival hinges on their ability to innovate and be responsive to the needs of their customers. Partially spawned by such recognitions, private banks have grasped computer‐based management information systems and incorporated them into all facets of their operations. Their public sector counterparts, however, have been rather tentative in adopting computerised information systems. A proposed computerised quality assurance information system (CQAIS) is described. The system was designed after systematically studying the internal operations of a public agency charged with regulating the activities of banks in a Southeastern state in the United States. The objectives and components of the CQAIS are presented and requirements for its successful implementation are discussed.

States that the usefulness of theory, developed in the United States, in international settings, is of particular interest. The wider the domain to which theory can be applied, the greater its value to the body of knowledge to which it belongs. Examines the applicability of Michael Porter′s Three Generic Strategy Typology (1980) in the developing manufacturing nation of Portugal. It was concluded that the typology is an excellent representation of the strategic orientations of manufacturing firms in Portugal. The existence of the strategic options of cost leadership, differentiation and focus were identified, in their pure form, through factor analysis. Regardless of the apparent lack of formal strategic planning processes, Portuguese manufacturing firms appear to be following internally consistent business level strategies.

This research attempts to shed some light on Palestinian executives and their organizational culture. Specifically, this research focuses on the dimensions of executive courage in the unique Palestinian culture. The impact of executive courage on Palestinian organizations is emphasized.

This research is survey‐based. The research instrument utilized in this study was also used in other cultural settings. Content analysis and factor analysis were used to analyze the data collected from a sample of 40 Palestinian executives.

The results underscore the significance of making tough decisions on behalf of the organization, as an important dimension of the multi‐dimensional executive courage construct. The results of this study clearly show the positive impact of executive courage on organizational culture of Palestinian organizations.

The findings of this research are relevant to Palestinian executives and those executives seeking to engage in joint‐ventures with them.

This research represents rare insight into the Palestinian organizational culture. In the process, the practices of the Palestinian executives with regard to executive courage and its impact on organizations are examined.

The purpose of this paper is twofold: first, to study the environmental and competitive factors in the service organizations and second, to investigate the extent of effective implementation of quality improvement initiatives in different operational settings.

In this paper factor analysis is used to determine the underlying factors associated with the changes in the competitive environment. Proportional measures are used to study the implementation of quality improvement initiatives.

The paper finds that quality improvement initiatives are not implemented uniformly by all the service industries. Organizations implementing quality improvement initiatives face varying degrees of effectiveness. Positive operational and strategic outcomes have been observed by organizations implementing the quality improvement initiatives.

The results of this paper show that implementation of different types of quality improvement initiatives has a positive impact on operational and strategic aspects of service organizations.

The empirical investigation in this paper shows the practical and theoretical value of issues related to the performance of service organizations.

The purpose of this paper is to assess the management of public-sector projects in Portugal paying particular attention to the extent to which total quality management (TQM) principles are being utilized in such projects.

Based on an extensive review of the literature, nine propositions are advanced about the interrelationships among seven factors that were identified, in a previous study, as having some influence on the management process in the planning and implementation of public-sector projects in Portugal. Structural equation modeling was used to investigate these propositions using data obtained from 211 respondents to a survey of project managers from municipalities across Portugal.

The results of the structural equation model indicate that the TQM components working in tandem with project-management-specific variables provide a systematic means of managing the planning and implementation stages of projects, with technical items being critical in the planning stage and softer management items becoming important in the implementation stage.

Readers should be careful not to generalize the findings in a global context or for private sector projects. However, researchers are encouraged to extend this study by including other planning and implementation variables with a view to discerning what particular characteristics of a project make it more amenable to TQM solutions.

The findings are presented to show how the key components of TQM, customer focus, employee involvement and continuous involvement, can be applied during the planning and implementation stages of projects.

The sample size of 211 is representative of the underlying population of project managers in municipalities across Portugal and is comparatively large in relation to other empirical project management studies from Portugal, lending credence to the generalizability of these finding to public-sector projects in Portugal.